For Return
My Product Has A Problem! What Can I Do?
Step 1
Try to troubleshoot the item by checking the manual we provide in the package . If you cannot solve the problem with the manual, contact oraimo customer service at care.ma@oraimo.com or 0623 040 100. Normally, we can solve the problem for you with professional suggestions. In many cases, the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
Step 2
After Step 1, if the problem still exists, this might be a manufacturing defect, please contact us. All of our products come with a 6-12 months warranty (lifetime warranty for some items), if your product is under warranty, we will lead you to our after-sale service center Carlcare for replacement.
For Shipping
What countries does Oraimo deliver to?
Morocco
When will my order be shipped out?
Handing Time: 1-2 Working Days.
Fulfilled: Munday-Friday
When will I receive my order?
Delivery time : 1 - 7 Working Days; varies from region to region
Fulfilled: Monday-Friday
Please take note of the following: You'll receive your tracking number via email All orders are sent by courier Delivery services are door-to-door, no extra fees. You can also find more information on delivery and parcel collections on our Shipping & Returns page. How much is the shipping fee?
FREE shipping for all orders above 100 DHS .
If the order price is less than 100 DHS, there will be an additional shipping fee, varies from region to region.
Who will ship my order?
We will choose the carrier that we think works best for our customers. Most of our orders will be processed by the courier guy.
Need some help? Any other questions? Contact us at care.ma@oraimo.com
For Order
How can I cancel my order?
You have the option to cancel your order before it is dispatched from our warehouse.
Contact our customer care team to cancel the orders:
By Email: care.ma@oraimo.com
By Phone: 0623 040 100
I want to change my delivery address?
Before the order is dispatched:
Cancel the order on the website and place the order again with the correct address;
Contact our customer care team to change the delivery address;
By Email: care.ma@oraimo.com
By Phone: 0623 040 100
*Delivery address cannot be changed once the product has been dispatched from our warehouse.
I want to change my product color?
Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour.
*Product Colour cannot be changed once the product has been dispatched from our warehouse.
What do I need to do when I receive a different product than what I ordered?
Please contact customer support at:
Phone: 0623 040 100
Email: care.ma@oraimo.com